Your customers are already on WhatsApp. Why not manage your entire business there, too?
WhatsApp for Business is changing the way companies connect with their customers. However, many companies are still only scratching the surface of what WhatsApp can do.
As per WhatsApp Business, 80% of WhatsApp messages are read within 5 minutes after being sent, whereas email recipients generally take hours to get a response.
The numbers show that WhatsApp is a more promising communication channel for businesses, especially since most adults use their mobile phones as an extension of their arms.
WhatsApp for Business offers powerful tools to help you work smarter and grow your brand. From handling orders to managing customer relationships, this guide will show you how to run your entire business on WhatsApp using Vepaar.
Getting Started with Vepaar
Vepaar started with a simple idea - help small business owners run everything using WhatsApp. At first, it was a tool called "WhatsHash" that replied to messages using hashtags. But the team wanted to do more.
That’s how Vepaar was born. The name comes from a Gujarati word that means “વેપાર.” It’s made to help people like you sell products, talk to customers, and manage your shop - all inside WhatsApp.
Let's take a closer look at how Vepaar can transform the way to do business.
Using Vepaar's Online Store Exclusively
Tired of thinking, “How do I sell my stuff online?” Maybe you’re picturing a complicated website or paying someone tons of money to build it.
Starting a business sounds exciting, but let’s be honest - when you sit down to do it, it can feel super overwhelming.
That’s where Vepaar’s Online Store steps in and makes everything simple. Vepaar gives you one platform to create an online store, with no tech headaches and no extra costs for things you don’t need.
With just a few taps, create an online store that fits your brand, perfect for selling jewelry, fashion, and digital downloads like e-books.
With Vepaar, you get access to a range of features that make managing your store effortless:
- Product: Add and customize products, from physical items to digital goods, with full control over pricing and stock.
- Categories: Organize your catalog with unlimited categories for easy customer navigation.
- Custom Badges: Highlight special deals, limited-edition items, or promotions with eye-catching badges.
- Charges Setup: Customize taxes, shipping fees, and extra charges like gift wrapping or bulk discounts to fit your needs.
- Inventory Management: Track stock levels in real-time when products are sold or restocked. This helps you avoid overselling and ensures your customers always know what is available.
- Shipping Zones: Define delivery areas and set clear shipping prices.
- NFC Card: Vepaar’s NFC cards let customers access your store and manage orders with a simple tap.
Vepaar’s intuitive interface ensures your store looks polished without requiring tech expertise. You can control every detail-stock, pricing, variations, and coupons-while keeping track of orders and inventory.
By consolidating everything in one platform, Vepaar saves you time, keeps you organized, and lets you focus on growing your brand.
Integrating Store and CRM for Seamless Business Management
Running a business isn’t just about sales-it’s about keeping your customers stoked, too. But let’s be real... remembering who bought what, who messaged you, or who’s still waiting for a reply? That can turn into chaos.
On top of that, switching between different apps to manage leads is eating up your day.
Your business needs two key things: an online store for sales and a CRM to manage customer information. When you combine them, you have a super team that makes everything easier.
That’s exactly what happens when you integrate your online store with a WhatsApp CRM system using Vepaar. Here’s how:
- Task Management and Reminders: Never forget what to do. Set reminders to stay on track.
- Easy Customer Management: Vepaar helps you save names, chats, and messages for each customer.
- Organize Chats: Store all your messages, photos, and files so you can check them later.
- Use Tags: Add labels like “New Customer” or “VIP” so you know who’s who.
- Quick Messages: Save messages you send a lot, like “Thanks!” so you can send them fast.
- Chrome Extension: Adding a CRM extension tool in your web browser that helps to manage everything more easily.
- Sync Messages: Your WhatsApp chats can be saved to your account and downloaded if needed.
- Integration with Other Tools: You can also connect Vepaar with other apps like HubSpot, Salesforce, or Zapier.
No more mess. No more lost messages. No more lost sales. When your store and your CRM work together, you can see all your sales and customer info in one spot.
You can reply fast, send updates, and remind people about their orders - all from WhatsApp. It saves time, helps you avoid mistakes, and keeps your customers happy. And when your customers are happy, your business grows faster.
Leverage CRM Features Through WhatsApp Like a Pro
WhatsApp is already the world’s most popular messaging app, and Vepaar takes it to the next level by turning it into a powerful CRM tool.
With Vepaar, you can talk straight to customers in a right, yet super-efficient way to do business and get to know them well.
This keeps all your interactions organized and reduces response times, making your business feel professional and responsive. That’s the power of running your Business with WhatsApp CRM.
- WhatsApp Polls for Feedback: Get quick feedback from customers using WhatsApp polls.
- Generating WhatsApp Links: Share easy links for customers to contact you directly.
- Multi-Language Support: Chat with customers in different languages to reach more people.
- Ticket Management: Organize customer issues using ticket management software to knock support times down and out.
- Send Bulk Messages via API: Easily send bulk messages to hundreds or thousands of clients using the API. Use Tags and the Funnel feature to precisely target specific groups and deliver messages at the right time.
- Bulk Import/Export: Import or export customer data easily using Excel.
- Take Notes: Write down important details during chats so you don’t forget them.
- Record Activity: Keep track of all the actions customers do to know exactly what happened during past interactions we've had.
By using these Vepaar WhatsApp CRM features, you can engage customers where they already are-on WhatsApp. Every chat becomes a chance to deepen relationships, increase loyalty, and drive business growth.
Best Practices for Using Vepaar on WhatsApp
Small businesses quickly outgrow their communication systems missed chats, lost orders, and delayed responses. Vepaar does it all. We have put together a set of best practices to help you organize better, reply faster, and grow your business on WhatsApp.
- Keep your Vepaar WhatsApp business store CRM page up-to-date and professional. First impressions count.
- In Vepaar create in-depth customer profiles. Do not rely on memory. We store customer names, past orders, and chat history to deliver a more personal experience.
- Use tags and labels for organization in chat. Having trouble keeping track of which is which? Try out tags like “New Lead”, “Ready to Buy” or “Follow-up Needed” which will help you stay on top of things.
- Leverage our sales funnel feature. We’ve made it a lot easier to turn leads into customers with a clear step-by-step process.
- Reply fast, in particular to new questions. Procrastination kills interest. Use quick responses and follow-ups to stay on top of each chat.
- Use smart bulk messaging. Reach out to more people without which to be put off by block requests. We will send out only important updates and also make sure your contacts have opted into that.
- Don’t abuse broadcast lists. We see that what is put forward to customers in great volume is either ignored or at times blocked out. Put out value not volume.
By solving large-scale issues like disorganized chat, slow response times, and very random follow-ups we see that these best practices transform Vepaar into something much more than just the tool it used to be.
Transform WhatsApp into a tool that runs your business’ communication and sales processes efficiently. This will, in turn, help you close more deals and respond to queries faster and more effectively.
Conclusion
So, there you have it.
Managing a business doesn’t need to be hard or stressful. With Vepaar, handling everything from your product details to customer inquiries and orders, and even sending messages is super simple and all accessible through WhatsApp.
No more juggling between apps. No more tech headaches.
By talking to your customers directly on WhatsApp, you get a real advantage in today’s fast-paced market. It’s simple. It’s smart. And it’s built for business owners like you who want to grow faster and work smarter.
Got a great business idea? Sign up on Vepaar’s online store builder today and start managing your business like a pro right from your phone.
